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HIPAA Compliance
50+ controls mapped to 164.308, 164.310, 164.312. Evidence vault, BAA tracking, auto-policy generator, append-only audit trail.
- Control library pre-loaded (§164.308/310/312)
- Evidence upload + SHA-256 verified storage
- BAA tracking with expiration alerts
- Policy generator — 8 core templates
- Gap → auto-ticket in helpdesk
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Helpdesk + SLA
AI ticket triage that classifies, prioritizes, and drafts responses. Per-client SLA policies with breach tracking and at-risk feeds.
- AI topic classification + suggested responses
- Per-client SLA response/resolution targets
- Breach log + at-risk ticket feed
- Threaded ticket replies + client portal
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RMM-Lite + Patch
Device inventory with real-time metrics, alert threshold rules, and a full patch management module with per-client compliance scoring.
- Device inventory with health metrics
- Configurable alert rules → auto-ticket
- Patch approval workflows + reboot windows
- Per-client patch compliance %
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Backup + License
Backup health dashboard per client, failure-to-ticket automation, retention compliance. License seat utilization and renewal timeline.
- Backup job status per device/client
- Failed run → P2 ticket auto-created
- License seat utilization + over-allocation alerts
- Renewal timeline — 14-day expiry warning
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Password Vault
Per-client credential vault with AES-256 encryption at rest. Every reveal, copy, and rotation logged per HIPAA 164.312(b) — Audit Controls.
- Passwords, API keys, SSH keys, certificates
- RBAC — Admin/Senior see all; Tech sees assigned
- Full audit trail: who accessed what, when, from where
- 90-day rotation alerts — overdue flagged automatically
- HIPAA 164.312(b) compliant out of the box