AI-powered ticketing, client portal, SLA tracking, auto-triage.

Device inventory, alert rules, real-time monitoring, threshold-based alerts.

Windows/macOS patch inventory, approval policies, deployment history.

Control library, assessments, evidence uploads, BAA tracking, compliance score.

Event tracking, daily aggregates, funnel metrics, retention analysis.

AI anomaly detection, MITRE ATT&CK mapping, remediation checklists, escalation rules.

Branded client-facing portal — submit tickets, track status, receive updates.

Centralized backup status across all client endpoints. Track last backup, retention compliance, at-risk feeds.

Seat utilization, renewal timeline, over-allocation alerts, compliance reporting, upsell engine.

SNMP-based monitoring of routers, switches, firewalls. Bandwidth, uptime, device health.

PBX health, MOS score, SIP registration failures, call drops, queue saturation alerts.

MSP credential vault — client passwords, WiFi, portals, service accounts. RBAC per tech.

Per-client docs: network diagrams, IP schemes, runbooks, vendor contacts. Auto-links to devices.

Track vendor relationships, pricing agreements, quote history. MSP owner vendor view.

Onboard clients, manage migrations, track milestones vs. estimate. SOW tracking.

Tech requests → owner approves/rejects. Auto-links to client tickets.

Auto-generated monthly reports: tickets, uptime, patches, device health. Branded per client.

Define SLA tiers per client. Track compliance, auto-flag breaches before they happen.

Script execution engine — PowerShell/Bash, deploy to devices, scheduled runs, variable substitution.

Time tracking per ticket/project, auto-generate invoices, Stripe integration, billable vs. non-billable.

Distributor integration (Synnex/TD SYNNEX), deal registrations, rebates, usage reports.

REST API + webhooks, OAuth developer portal, third-party integrations (PSA, accounting, CRM).