A working healthcare MSP consolidates their tool stack onto the Cavaridge OS during the active 30-day beta cohort. This page will carry the full first-customer attribution once the beta #1 wraps — structured so the owner can locate every placeholder slot by attribute selector and fill it in.
[Quote — first beta customer to be added.] This slot is reserved for the verbatim quote from beta MSP #1's operations lead once attribution is approved.[Name — first beta customer to be added], [Role, MSP name — first beta customer to be added]
[Placeholder — owner fills in once beta #1 lands — use data-cs-field attributes for find-and-replace]
[Placeholder — owner fills in once beta #1 lands. Each row is independently editable so the CMS-style fill-in is low-risk.]
The mean-time-to-resolution figure is derived from the helpdesk SLA breach log — specifically the delta between a ticket’s created_at and the first resolved_at timestamp over a 30-day rolling window, before vs. after Cavaridge’s AI triage routing.
The auto-resolved share comes from the AI tag distribution on tickets.ai_topic and tickets.ai_suggested_response — every ticket routed via ‘auto-resolve eligible’ path that closed within 24 hours with no tech reply.
The audit-prep savings is computed from the audit report run history — manually correlating audit_report_runs.duration_minutes against the same workflow before the OS existed, expressed in hours per quarter per client.
Same shape as the healthcare-MSP demo request. The first beta cohort closes when capacity is met — request access today and we’ll be in touch within one business day.